Crystal Customer Support
Crystal’s round-the-clock customer support is ready to serve at all times.
For support during Crystal’s normal business hours (8 am – 5 pm Monday – Friday Eastern US time) please email (firstname.lastname@example.org) or call +1.770.932.0970.
Outside Crystal’s normal business hours please call:
After Hours: 1-888-737-5039
Service Desk is Crystal’s online service portal where customers can create and update service tickets. Service Desk subscribers will get automatic notifications of updates and can view ticket attachments in their web browser. For more information on how to sign up for Service Desk contact your account manager or email email@example.com.
Existing Service Desk users can login at https://jira.crystalcc.com/servicedesk/customer/portals
Maintain Confidence In Your Network Management System Solution
Crystal offers a range of service and maintenance contracts designed to keep your control system in top condition. Our Platinum and Gold service plans deliver tangible business value.
Coordinated, ongoing system updates assure dependability you can rely on. These include product feature enhancements; both core system and device-specific updates; and regular system backups and remote archiving that safeguard your system in the event of facility-wide or control-system failure.
Round-the-clock engineering support delivers peace-of-mind. Your service agreement also provides for next-day delivery of NMS hardware should a system component fail.
System adds, moves, and changes are quickly addressed at no additional cost. A single-page fax or email authorizes Crystal to update your system, and streamlined order processing reduces the administrative burden.
In today’s fast-paced environment, it’s vital that your NMS accurately supports your current system needs as well as impending requirements. Your service agreement allows significant system expansion and cost-free limited access to Crystal’s entire library of hardware support.